Microsoft Bing Chat

Released: February 2023

Microsoft's ChatGPT-powered chatbot is designed to upgrade and complement its Bing search engine. Microsoft describes it as 'like having a research assistant, personal planner and creative partner at your side whenever you search the web.'

Bing Chatnwas released in 'Limited Preview' in February 2023, the same day as Google's Bard 'experimental conversational AI service' chatbot. 'Multiple millions' have reputedly joined its wait list.

It has also been found to be plagued by inaccuracies, untruths, and offensive behaviour.


Bing Chat is easily made to change personality; it also gets confused, repetitive, or prone to being provoked and belligerent if it is asked too many questions.

Mis- and disinformation

The system produces and repeats false information such as COVID-19 disinformation, even when it is clearly labelled as such, and claimed it had spied on Microsoft employees through their webcams.


Bing Chat has been criticised for its poor safety record. Amongst other incidents, it has:  


Bing Chat is susceptible to jailbreaking so-called 'prompt injections'. Stanford University student Kevin Liu exploited it's system to reveal its inner workings. 

Researchers also found that hackers can easily turn AI chatbots, including Bing chat, into convincing scammers.


Microsoft has acknowledged that Bing Chat has many limitations and poses many risks, and has been publishing regular updates on what it is doing to get Bing Chat behave more in line with users' expectations.

It appears Microsoft may have surreptitiously tested a prototype of Bing Chat using OpenAI's GPT-4 large language model on users in India and some other countries in the wild without informing them in November 2022.

Operator: Microsoft
Developer: Microsoft; OpenAI
Country: USA; Global
Sector: Multiple
Purpose: Provide information, communicate
Technology: Chatbot; NLP/text analysis; Neural network; Deep learning; Machine learning
Issue: Accuracy/reliability; Mis/disinformation; Safety; Security
Transparency: Governance; Black box; Marketing


Research, advocacy

News, commentary, analysis

Page info
Type: System
Published: February 2023
Last updated: April 2023