Bloomberg reports that Amazon is being sued after one of its delivery vans smashed into a Tesla Model S outside Atlanta, Georgia, leaving the back seat passenger with serious brain and spinal-cord injuries.
Whilst the van driver worked for Harper Logistics, Ans Rana accuses Amazon of making its drivers and partners work to unrealistic deadlines driven by the suite of algorithms, apps and devices the company uses to micro-manage its logistics business.
The lawsuit (pdf) argues that Amazon closely monitors delivery drivers’ every move including 'backup monitoring, speed, braking, acceleration, cornering, seatbelt usage, phone calls, texting, in-van cameras that use artificial intelligence to detect for yawning and more.'
Amazon denies culpability, pushing the blame on to its delivery partner and has requested that any technological information be sealed by the courts and kept private, claiming that it qualifies as protected trade secrets.
According to Bloomberg, Amazon is facing 119 lawsuits involving injuries sustained with Amazon or DSP vehicles this year; media reports document unsafe practices such as forcing Amazon delivery drivers to take dangerous routes.
Operator: Amazon; Harper Logistics
Purpose: Manage package delivery
Technology: Amazon Flex app/algorithm
Issue: Safety; Liability
Transparency: Governance; Black box; Legal