Amazon Flex delivery driver routing safety

June 2021
Page updated: October 2021

Amazon delivery drivers are being forced to take dangerous routes and run across four-lane highways at night with multiple packages and boxes Vice News reports.

Per Vice, Amazon's routing algorithms sometimes group deliveries on both sides of a street into a single stop, forcing to risk their personal safety in order to satisfy the demands of the company's cost and speed-focused Flex routing algorithm.

Other drivers bring another person with them to park and look after their vehicles when they make deliveries.

Approximately 85,000 contracted delivery drivers across the US and Europe purportedly use Amazon's Flex algorithm.

Operator: Amazon
Developer:
Amazon
Country:
USA; EU; UK; Australia
Sector:
Transport/logistics
Purpose: Manage package delivery
Technology: Routing algorithm
Issue:
Safety; Fairness
Opacity: Governance; Black box