Amazon Mentor delivery driver scoring

February 2021

A report by CNBC finds Amazon drivers are being monitored by Mentor, an app that promises to improve driver safety by generating a 'FICO' score each day that measures their driving performance.

However, drivers say the app is often inaccurate, can lead to unfair disciplinary action, including loss of bonuses and perks. Mentor can also be invasive, tracking drivers' location after they clock out from work.

Amazon recently started using AI cameras in delivery vans to monitor driver behaviour and flag safety issues.