Applicant tracking system automated viable candidate rejections

September 2021

Hidden Workers, a new research study (pdf) by Accenture and Harvard Business School on the use of automated software for screening candidate resumes, concludes that millions of candidates in the US are being rejected from roles they are qualified for.

Typically, Applicant Tracking Systems (ATS) are designed to filter out candidates, rather than widen the parameters of what individual employees can bring.

It is thought that approximately 75% of US companies use ATS software, rising to 99% of Fortune 500 companies, and that an estimated 27 million US workers remain 'hidden' because of the software.

Operator: Multiple
Country: USA
Sector: Technology
Purpose: Filter job candidates
Technology: Applicant Tracking Systems (ATS); Recruitment Management Systems (RMS)
Issue: Accuracy/reliability; Fairness
Opacity: Governance