ChatGPT bug reveals user chat histories
Occurred: March 2023
The chat histories and, in some instances, the payment information of ChatGPT users have been exposed to other users, leading to OpenAI suspending its system and users complaining about poor system robustness, security, and confidentiality.
According to OpenAI, 'In the hours before we took ChatGPT offline on Monday, it was possible for some users to see another active user’s first and last name, email address, payment address, the last four digits (only) of a credit card number, and credit card expiration date. Full credit card numbers were not exposed at any time.'
Users' conversations with ChatGPT are stored in their chat history bar and can be revisited.
Country: USA; Global
Purpose: Provide information, communicate
Technology: Chatbot; NLP/text analysis; Neural network; Deep learning; Machine learning; Reinforcement learning
Issue: Robustness; Confidentiality; Security
Transparency: Governance; Black box; Marketing
OpenAI (2023). ChatGPT Web Incident Report
OpenAI (2023). ChatGPT outage: Here's what happened
News, commentary, analysis
Published: April 2023