McDonald's drive-through chatbot order taker

June 2021

McDonald's is being sued for using a voice recognition system to identify repeat customers at sites across Chicago without their consent.

The lawsuit also claims that McDonald's connects voice information to car license plates so that customers can be more easily recognised wherever they go.

https://www.msn.com/en-us/foodanddrink/foodnews/mcdonald-s-is-being-sued-by-a-customer-over-its-latest-technology/ss-AAKQaPA
https://www.restaurantbusinessonline.com/technology/mcdonalds-faces-lawsuit-over-its-voice-recognition-technology
https://www.theregister.com/2021/06/10/mcdonalds_ai_lawsuit/
https://www.chicagobusiness.com/restaurants/mcdonalds-push-speed-drive-thrus-clashes-privacy-concerns
https://www.law360.com/articles/1390989
https://www.msn.com/en-us/money/other/i-just-watched-mcdonalds-new-ai-drive-thru-and-ive-lost-my-appetite/ar-AALdkTl
https://www.natlawreview.com/article/do-you-want-fries-mcdonald-s-customer-bipa-class-action-lands-federal-court
https://thenextweb.com/news/ai-mcdata-future-of-capitalism-mcdonalds
https://www.wsj.com/articles/mcdonalds-tests-robot-fryers-and-voice-activated-drive-throughs-11561060920
https://datainnovation.org/2021/06/demonizing-how-fast-food-companies-use-ai-wont-help-consumers/
https://www.cnbc.com/2021/06/02/mcdonalds-tests-automated-drive-thru-ordering-at-10-chicago-restaurants.html

ASSESS