Singapore 'Mindline at Work for MOE' mental health support

Occurred: September 2022

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Mindline at Work is a digital system devised and run by Singapore's Ministry of Education (MOE) that aims to support and improve the mental health and wellbeing of Singaporeans in the workplace.

The system comprises a series of personalised mental health tools, exercises, and support resources, including access to the Wysa chatbot, which guides users in self-care and self-management exercises.

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Criticism of the system focused on the perceived limitations of the Wysa chatbot, which users complain is unhelpful, lacks empathy, and can even be aggravating. Others felt it is little more than a 'one-size-fits-all programme' that struggles to meet teachers’ specific needs.

A number of MOE employees suggested the ministry should be focusing on the underlying problem of overwork, a demanding performance appraisal system, large classroom sizes, and uncapped working hours. Mental health, some teachers claim, is a mere 'afterthought'.

Operator: Singapore Ministry of Education

Developer: Wysa

Country: Singapore

Sector: Govt - education; Govt - health

Purpose: Promote mental health
Technology: Chatbot; NLP/text analysis

Issue: Accuracy/reliability; Appropriateness/need; Effectiveness/value
Transparency: Black box; Marketing

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Published: December 2022