Teleperformance TP Observer employee monitoring

Occurred: March 2021

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The Guardian reports that French call centre company Teleperformance is to monitor employees working from home using cameras are connected to an AI system that will scan for home-working 'infractions'.

According to leaked documents, workers will have to explain why they are leaving their desks to avoid being reported for a breach, amongst other requirements. 

The plans led to complaints by trade unions about the 'unreasonable' and 'intrusive' nature of worker virtual monitoring programmes, including their impact on the privacy of those being monitored and their families.

Teleperformance, which employs over 380,000 people in 34 countries and counts Apple, Amazon and Uber as customers, has since said the remote scans for infractions will not be used in the UK. 

The company has also faced resistance to its workforce monitoring activities and solutions in Albania, Colombia, the US, and other countries.

Operator: Teleperformance 

Developer: Teleperformance  
Country: UK; France 

Sector: Business/professional services

Purpose: Monitor employee behaviour 

Technology: Computer vision 

Issue: Appropriateness/need; Surveillance; Privacy
Transparency: Governance; Marketing

Page info
Type: Incident
Published: March 2021
Last updated: December 2021