Teleperformance TP Observer employee monitoring

March 2021
Updated: December 2021

The Guardian reports that French call centre company Teleperformance is to monitor employees working from home using cameras are connected to an AI system that will scan for home-working 'infractions'.

According to leaked documents, workers will have to explain why they are leaving their desks to avoid being reported for a breach, amongst other requirements. The plans led to complaints by trade unions about the 'unreasonable' and 'intrusive' nature of worker virtual monitoring programmes, including their impact on the privacy of those being monitored and their families.

Teleperformance, which employs over 380,000 people in 34 countries and counts Apple, Amazon and Uber as customers, has since said the remote scans for infractions will not be used in the UK. It has also faced resistance to its workforce monitoring activities and solutions in Albania, Colombia, the US, and other countries.

Operator: Teleperformance

Developer: Teleperformance
Country: UK; France

Sector: Business/professional services

Purpose: Monitor employee behaviour

Technology: Computer vision

Issue: Appropriateness/need; Surveillance; Privacy