Tinder Plus personalised pricing algorithm discrimination
Occurred: August 2020
Research studies reveal Tinder has been charging users over 30 and gay and lesbian aged 18-29 more than others in multiple countries, generating accusations of systemic age and sexual discrimination.
A February 2022 study by Consumer Reports finds users aged 30+ are being charged over 65% more than others in New Zealand, Brazil, India, the Netherlands, South Korea and the US.
The findings are supported by research by Which?, which discovered that the dating app has been increasing prices for gay and lesbian users aged 18-29 in the UK.
An August 2020 study by CHOICE had found users in Australia were being charged up to five times as much as others, with older people charged more.
Tinder uses personalised algorithmic pricing for every user, based on an estimation of what they are willing and able to pay. However it refuses to reveal how its pricing system works.
Facing public petitions and multiple legal threats, Tinder says it stopped the practice of charging users different prices based on how old they are in the US and Australia.
Tinder’s parent company Match Group revealed in an earnings call last week that it would stop the practice in remaining markets.
Operator: Match Group/Tinder
Developer: Match Group/Tinder
Country: New Zealand; Brazil; India; Netherlands; South Korea; USA
Purpose: Determine pricing
Technology: Pricing algorithm
Issue: Fairness; Bias/discrimination - age, LGBTQ
Transparency: Governance; Black box
News, commentary, analysis
Published: February 2022