Trelleborg welfare management automation

February 2020
Updated: December 2021

Trelleborg municipality in south Sweden was one of the first authorities in the country to automate the assessment and distribution of welfare payments. The approach taken, now known as the 'Trelleborg Model', illustrates how a seemingly well-meaning and apparently effective programme can go astray.

Capitalising on a change in Swedish national law in 2018 that enabled the payment of welfare benefits without human intervention, Trelleborg introduced a fully automated system using Robotic Process Automation (RPA) to assess and distribute payments. The local government claimed this would help them increase efficiency and reallocate resources elsewhere.

The impact was swift, with the municipality reporting that the number of people receiving social benefits had substantially decreased. And the number of case workers was reduced from 11 to 3 as individual assessments could now be made more or less instantaneously, having taken up to two days.

On the other hand, citizens complained of unfair assessments, little explanation of how the system worked, and limited ability to complain or appeal. Furthermore, researchers, journalists and other experts found themselves unable to access the system's data, code or model to assess its effectiveness or fairness, and freedom of information requests were summarily blocked on the grounds of trade secrecy.

Operator: Trelleborg Municipality
Developer: Trelleborg Municipality
Country: Sweden
Sector: Govt - welfare
Purpose: Optimise welfare payments
Technology: Robotic Process Automation (RPA)
Issue: Fairness; Employment - jobs; Privacy
Opacity: Governance; Black box; Legal - FOI request block