Xsolla employee monitoring, terminations

August 2021
Updated: January 2022

Russian payment services company Xsolla has come under fire for terminating 150 employees who had been subjected to secretive, ongoing monitoring and 'big data' analysis of their activity at work.

In a leaked letter to the 150 employees, Xsolla CEO and founder Aleksandr Agapitov said 'You received this email because my big data team analyzed your activities in Jira, Confluence, Gmail, chats, documents, dashboards and tagged you as unengaged and unproductive employees.'

'Many of you might be shocked, but I truly believe that Xsolla is not for you. Nadia and her care team partnered with seven leading HR agencies, as we will help you find a good place, where you will earn more and work even less.'

Agapitov's move resulted in an employee backlash, and the prospect of legal action against Xsolla was raised.

Agapitov later blamed the mass lay-off on the company's slowing growth.

Operator: Xsolla
Developer:
Xsolla
Country: Russia
Sector: Banking/financial services
Purpose: Assess productivity
Technology: Online/social media monitoring
Issue: Employment - workplace/employee monitoring
Opacity: Existence; Purpose