AccessiBe automated web accessibility

Occurred: October 2021

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Eyewear retailer Eyebobs has settled with a customer who had sued the company for failing to provide users of its website with screen readers of equal access to its services, and for misleading marketing.

The software was supplied by Israel-based web accessibility start-up AccessiBe, which claims to make websites for people with disabilities easier to use by providing an 'automated, state-of-the-art AI technology'.

Over 600 blind people, accessibility advocates and software developers had previously signed an open letter calling on website operators to stop using AccessiBe and similar companies.

Operator: Eyebobs, Masterbuilt Manufacturing
Developer: AccessiBe
Country: USA, Israel
Sector: Business/professional services
Purpose: Improve website accessibility
Technology: Web accessibility overlay
Issue: Accuracy/reliability
Transparency: Legal; Marketing

Page info
Type: Incident
Published: November 2021