Teleperformance TP Observer employee monitoring
Occurred: March 2021
Plans by French call centre company Teleperformance to use cameras connected to an AI system to monitor employees working from home for home-working 'infractions' has resulted in a backlash.
According to leaked documents leaked to The Guardian, workers will have to explain why they are leaving their desks to avoid being reported for a breach, amongst other requirements.
The plans led to complaints by trade unions about the 'unreasonable' and 'intrusive' nature of worker virtual monitoring programmes, including their impact on the privacy of those being monitored and their families.
Teleperformance, which employs over 380,000 people in 34 countries and counts Apple, Amazon and Uber as customers, has since said the remote scans for infractions will not be used in the UK.
The company has also faced resistance to its workforce monitoring activities and solutions in Albania, Colombia, the US, and other countries.