A confidential SoundThinking document revealed that its ShotSpotter gunshot detection technology relies heavily on human review and analysis to function accurately.

An internal document obtained by the AP showed that the technology, which uses sensors and algorithms to detect and locate gunshots, requires human operators to review and verify the results around 10 percent of the time. The product is often touted as an automated solution.

The finding raised questions about the reliability and effectiveness of the technology, as well as the potential for human error and bias to influence the results. It also sparked concerns about the transparency and accountability of the technology, particularly in the context of law enforcement and public safety applications.

Critics argue that the technology's reliance on human review and analysis undermines its claims of being an automated solution, and that the public has a right to know more about how the technology works and the potential limitations and biases involved.