Olive AI 'over-promises' and 'under-delivers' on capabilities
Occurred: July 2022
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A US start-up that had promised to "turbocharge" healthcare AI was accused of misleading marketing and poor ethics.
Olive AI laid off 450 employees in a move said by CEO Sean Lane to have been caused by the company's 'fast-paced growth and lack of focus'.
But the claim was seen as contradicting Axios interviews with former and current employees and health tech executives suggesting the company regularly over-hyped its capabilities and under-delivered, generating 'only a fraction of the savings it promises.'
Olive had been through various incarnations since it was founded in 2012, and was at one time valued at USD 4 billion.
But it was regularly dogged by questions about the efficacy of its software and the integrity of its marketing and leadership.
➕ October 2023. Olive announced it had sold off pieces of its business to healthcare companies Waystar and Humata Health, and would be closing.
System 🤖
Olive AI 🔗
Operator: WPP/AKQA; Circulo Health; GuideWell; TriHealth
Developer: Olive AI
Country: USA
Sector: Health
Purpose: Automate healthcare services
Technology: Robotic Process Automation (RPA); Machine learning
Issue: Effectiveness/value; Transparency
Page info
Type: Issue
Published: November 2022
Last updated: December 2023