Waze, Google Maps direct users into San Francisco wildfires

Occurred: December 2017

Report incident ๐Ÿ”ฅ | Improve page ๐Ÿ’ | Access database ๐Ÿ”ข

Google Maps and Google-owned navigation app Waze directed drivers into Southern California wildfires from which they were trying to escape, raising questions about their reliability during emergencies.

Users of Google Maps and Waze, in addition to reporters, reported that they were being re-directed into neighbourhoods caught up in the Skirball fires, putting their lives at risk.ย 

Some also noted that the apps provided no information about the fires, despite efforts by Google to provide updates to its systems using its newly launched SOS Alerts feature.

The Los Angeles Police Department was alerting users of navigation apps to avoid using them so they did not end up near the blazes, reported The Los Angeles Times.

The incident raised questions about the safety and governance of Google's mapping tools, and highlighted the need for improved integration of emergency information into navigation systems.ย 

It also highlights the dangers of over-reliance on technology during natural disasters.

System ๐Ÿค–

Operator: Google Maps users, Waze users
Developer: Alphabet/Google/Waze
Country: USA
Sector: Travel/hospitality
Purpose: Direct drivers
Technology: Machine learing
Issue: Accuracy/reliability; Safety

News, commentary, analysis ๐Ÿ—ž๏ธ