An update to Zoom's terms of service to state that customer data would be used for 'machine learning' and 'artificial intelligence' met with stiff criticism.

Zoom updated its terms to include language that allowed for broader use of customer data in AI and machine learning applications - a change that prompted strong reactions from users and privacy advocates, who expressed fears that their audio, video and chat content could be used without explicit consent for AI training purposes. 

The backlash was severe enough that some organisations, such as Bellingcat, announced they would cease using Zoom's services altogether.

Following the outcry, Zoom clarified that it would not use customer content for AI training without consent, although critics pointed out that the terms still allowed for extensive data processing under other categories.

However, privacy experts said the new update contradicted the earlier statement, and suggested the company could continue to collect and use customer data. 

Others pointed out that Zoom’s use of AI is focused on automated meeting summariser Zoom IQ, which by default collects data on all people in a meeting once the meeting administrator has approved its use.