Facebook Cross-check
Facebook Cross-check
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Cross-check (or 'XCheck') is a system run by Facebook that double checks the posts of over 5 million 'VIP' users, including Donald Trump, Elizabeth Warren and Brazilian footballer Neymar.
According to Meta VP Nick Clegg, Cross-check aims to prevent potential over-enforcement ('when we take action on content or accounts that don’t actually violate our policies') and to double-check cases where there could be a higher risk for a mistake or when the potential impact of a mistake is especially severe.
Whitelist
A whitelist or allowlist is a list or register of entities that are being provided a particular privilege, service, mobility, access or recognition. Entities on the list will be accepted, approved and/or recognized.
Source: Wikipedia
System 🤖
System 🤖
Website:
Operator: Meta/Facebook
Developer: Meta/Facebook
Purpose: Moderate content
Type: Content moderation system
Technique: Machine learning
Documents 📃
Documents 📃
Meta (2022, updated 2023). Oversight Board Selects a PAO on Meta's Cross-check Policies
Meta (2022). Reviewing high-impact content accurately via our Cross-check system
Meta (2021). Requesting Oversight Board Guidance on Our Cross-check System
Transparency and accountability 🙈
Transparency and accountability 🙈
Cross-check is seen to have suffered from serious transparency and accountability issues:
Decision-making process. The decision-making process for Cross-Check is not transparent and it is unclear how Facebook determines which content to review and how it makes decisions about what content to remove or leave up.
Data collection and use. Facebook has not provided clear information about how it collects and uses data from Cross-Check, including how it uses this data to inform its moderation decisions.
Errors and mistakes. Facebook has not provided clear information about how it handles errors or mistakes made during the Cross-Check process, including how it corrects them and what measures it takes to prevent them in the future.
Accountability and oversight. Facebook has not established clear mechanisms for accountability and oversight of the Cross-Check programme, including how it responds to complaints or appeals from users.
Government and law enforcement requests. Facebook has not provided clear information about how it handles requests from governments and law enforcement agencies for information about users or content, including how it responds to these requests through Cross-Check.
Risks and harms 🛑
Risks and harms 🛑
Cross-check has been criticised for the unequal enforcement of rules and delayed moderation, with unsafe and dangerous posts by VIP remaining on Meta platforms longer than for others, as well as for prioritising commercial interests over human rights, values and ethics.
Incidents and issues 🔥
Incidents and issues 🔥
Investigations, assessments, audits 🧐
Investigations, assessments, audits 🧐
Oversight Board (2021). Policy Advisory Opinion: Meta's Cross-check programme
Oversight Board (2021). Full Policy Advisory Opinion on Meta's Cross-check progam (pdf)
Oversight Board (2021). Oversight Board demands more transparency from Facebook
Oversight Board (2021). Oversight Board opens public comments for policy advisory opinion on cross-check
Page info
Type: System
Published: September 2021
Last updated: August 2024
Page updated
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