Just Eat accused of using algorithm to fire employees
Occurred: April 2023
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JustEat takeaway drivers are being fired by algorithm with little explanation and ability to challenge the system's decisions, according to a report by Worker Info Exchange.
The couriers reported being 'deactivated for minor overpayments’, with some being shown the door by the company for one or two overpayments when they had made thousands of deliveries.
Just Eat claimed drivers had wrongly recorded themselves as waiting for an order, while GPS coordinates showed them straying away from the restaurant.
At the same time, JustEat workers complained of the inaccuracy and unreliability of JustEat's systems, including its GPS, and the 'disarray' caused by poor customer prioritisation and order preparation software.
Most Just Eat couriers are classified as independent, self-employed contractors.
The company had announced it would lay off 1,700 drivers as its business started to slow down in March 2023.
System 🤖
JustEat 🔗
Operator: Just Eat
Developer: Just Eat
Country: UK
Sector: Transport/logistics
Purpose: Manage workers
Technology: Automated management system
Issue: Accountability; Accuracy/reliability; Employment; Transparency
Research, advocacy 🧮
Duggan J. et al (2023). Algorithmic HRM control in the gig economy: The app-worker perspective
Griesbach K. et al (2019). Algorithmic Control in Platform Food Delivery Work
Investigations, assessments, audits 🧐
WorkerInfoExchange (2023). Just Beat It!
Page info
Type: Incident
Published: June 2023