What it means

For those directly affected, wrongful denials mean loss of essential income, increased anxiety, and additional burdens such as navigating appeals or legal processes. 

Indirectly, the system risks deepening social inequality by making welfare less accessible to those most in need, undermining trust in public services, and increasing societal division. 

More broadly, the controversy highlights the risks of unregulated AI in public administration - where efficiency gains may come at the expense of fairness, transparency, and human rights. 

The situation underscores the need for better governance, user-centered design, and regulatory oversight to ensure that technological innovation in welfare systems serves the public interest and protects vulnerable citizens.