AI-generated product listings flood Amazon

Occurred: January 2024

Amazon has been listing AI-generated names and descriptions of products for sale on its website.

Garden chairs, hoses, and other products with product names and descriptions named after ChatGPT error messages have been listed for sale on A listing for a side table read 'I'm sorry but I cannot fulfill this request it goes against OpenAI use policy. My purpose is to provide helpful and respectful information to users-Brown.'

The discovery suggested companies are using ChatGPT to develop product names and descriptions without checking or editing before they are listed, resulting in the perceived deterioration of Amazon's platform. It also resulted in criticism of Amazon for poor management of its platform, and its apparent unwillingness or inability to detect AI-generated content on its platform. 

System 🤖

Operator: Amazon
Developer: OpenAI
Country: USA
Sector:  Retail
Purpose: Generate product listings
Technology: Chatbot; NLP/text analysis; Neural network; Deep learning; Machine learning; Reinforcement learning
Issue: Service quality deterioration