ChatGPT bug reveals user chat histories

Occurred: March 2023

The chat histories and, in some instances, the payment information of ChatGPT users were exposed to other users, prompting users to complain about poor system robustness, security, and privacy.

According to OpenAI, 'In the hours before we took ChatGPT offline on Monday, it was possible for some users to see another active user’s first and last name, email address, payment address, the last four digits (only) of a credit card number, and credit card expiration date. Full credit card numbers were not exposed at any time.'

Users' conversations with ChatGPT are stored in their chat history bar and can be revisited.

Operator: OpenAI
Developer: OpenAI

Country: USA; Global

Sector: Multiple

Purpose: Provide information, communicate

Technology: Chatbot; NLP/text analysis; Neural network; Deep learning; Machine learning; Reinforcement learning
Issue: Robustness; Privacy; Security

Transparency: Governance; Black box; Marketing

Page info
Type: Incident
Published: April 2023
Last updated: November 2023