Uber Eats algorithm update slashes bicycle riders' income
Occurred: June 2020
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Uber Eats in Australia faced a backlash from bicycle couriers following an algorithm update that slashed their earnings by up to 50 percent.
Uber's updated algorithm started to favour couriers using cars over those on bicycles, leading a noticeable decrease in delivery assignments for bicycle and walking couriers compared to their car-driving colleagues, particularly during peak hours.
According to Uber Eats drivers, changes to the delivery algorithm resulted in huge income reductions, bringing their earnings down to approximately AUD 13 per hour.