Uber Eats algorithm update slashes bicycle riders' income
Uber Eats algorithm update slashes bicycle riders' income
Occurred: June 2020
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Uber Eats in Australia faced a backlash from bicycle couriers following an algorithm update that slashed their earnings by up to 50 percent.
Uber's updated algorithm started to favour couriers using cars over those on bicycles, leading a noticeable decrease in delivery assignments for bicycle and walking couriers compared to their car-driving colleagues, particularly during peak hours.
According to Uber Eats drivers, changes to the delivery algorithm resulted in huge income reductions, bringing their earnings down to approximately AUD 13 per hour.
The discovery resulted in Uber Eats drivers protesting outside the New South Wales Parliament.
In response, Uber denied making specific changes to how earnings are calculated but acknowledged a shift in order routing to enhance delivery efficiency and said that the algorithm considered various factors, including the courier's mode of transportation and location.
The situation was seen to reflect poorly on Uber and on the delivery industry more generally, with many workers feeling their earnings to be unstable and under threat. It also highlighted the lack of transparency at Uber.
Uber Eats pay algorithm
Operator:
Developer: Uber/Uber Eats
Country: Australia
Sector: Transport/logistics
Purpose: Calculate driver pay
Technology: Pay algorithm
Issue: Employment; Fairness
https://www.businessinsider.com.au/uber-eats-drivers-sydney-algorithm-change-2019-10
https://7news.com.au/politics/uber-eats-drivers-say-pay-has-been-slashed-c-493484
https://hackernoon.com/how-much-do-uber-eats-drivers-make-f0u33lc
https://www.bbc.com/worklife/article/20200826-how-algorithms-keep-workers-in-the-dark
Page info
Type: Incident
Published: August 2024