What happened

Louise Littlejohn, a 66-year-old woman from Dunfermline, Scotland, received a voicemail from Lookers Land Rover in Motherwell inviting her to an event. 

However, Apple's AI transcription service misinterpreted the message, resulting in a text that included vulgar language and inappropriate sexual references. 

Initially, Littlejohn suspected it was a scam but recognized the caller's post code and realised it was from a garage where she had previously purchased a vehicle.

Why it happened

The error likely resulted from the AI struggling with the caller's Scottish accent, background noise at the garage, and the scripted delivery of the message.