Gorillas 'Project Ace' rider work schedule automation backfires

German grocery delivery service Gorillas use of algorithmic automation to intensify work schedules and get delivery riders to fulfill more orders contributed directly to worker discontent, strikes, and firings. 

Gorillas 'Project Ace' used an algorithm to calculate the times in which most workers were needed, resulting in shorter, more irregular shifts. It also ignored the eleven-hour rest time mandated under German law.

Gorillas described itself as a 'counter-model to the gig economy'. Unlike some of its competitors, it employed riders and warehouse staff. But wages were low, salaries often paid late, safety regarded as inadequate, and employees' probationary period was a full six months - the maximum allowed under German law. 

Furthermore, Gorillas workers limited access to management, and 'Rider Support', which was supposed to take care of employee concerns, has no telephone number and, according to employees, left emails unanswered for days.

Over 350 employees were reportedly fired for striking.

News, commentary, analysis 🗞️

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