Amazon Flex algorithm forces delivery drivers to take unsafe rouets

Occurred: June 2021

Amazon delivery drivers were forced to take dangerous routes and run across four-lane highways at night with multiple packages and boxes.

Vice News reported that Amazon's routing algorithms sometimes group deliveries on both sides of a street into a single stop, forcing to risk their personal safety in order to satisfy the demands of the company's cost and speed-focused Flex routing algorithm.

Other drivers bring another person with them to park and look after their vehicles when they make deliveries. 

Approximately 85,000 contracted delivery drivers across the US and Europe purportedly use Amazon's Flex algorithm. 

Operator: Amazon
Developer: Amazon
Country: USA; EU; UK; Australia
Sector: Transport/logistics
Purpose: Manage package delivery
Technology: Routing algorithm
Issue: Safety; Fairness
Transparency: Governance; Black box

Page info
Published: June 2021
Last updated: October 2021