Henn-na Hotel robot security vulnerability

Occurred: October 2019

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The Tokyo Reporter writes that a security engineer has discovered that robots running units of the Henn-na hotel chain in Japan have a security vulnerability that could expose guests to unwanted surveillance and abuse.

Manufactured by MJI Robotics, the Tapia robots 'can be converted to offer anyone remote camera/mic access to all future guests' according to Lance R. Vick. 

H.I.S Hotel Group admitted that people could gain unauthorised access to its 100 Tapia devices and apologised 'for any uneasiness caused', but only after Vick had given it 90 days warning and had taken to Twitter in exasperation to publicise his findings. 

Operator: H.I.S. Hotel Group
Developer: MJI Robotics
Country: Japan
Sector: Travel/hospitality
Purpose: Interact with humans
Technology: Robotics
Issue: Security; Safety; Dual-/multi-use
Transparency: Governance; Marketing; Complaints/appeals

Page info
Type: Incident
Published: December 2021