facial recognition identity verification is a Virginia-based company that works with a number of US government agencies to verify the identities of people using tax, unemployment, veterans affairs, and other services. 

Operator:; New York Department of Labor; US Inland Revenue Service (IRS); US Department of the Treasury; US Department of Veterans Affairs; US Patent and Trademark Office; US Social Security Adminstration; US Federal Energy Regulatory Commission
Country: USA
Sector: Govt - welfare; Govt - tax
Purpose: Verify identity; Detect fraud
Technology: Facial recognition
Issue: Accuracy/reliability; Privacy; Security; Bias/discrimination - race, ethnicity
Transparency: Governance; Complaints/appeals; Marketing; Privacy

Risks and harms 🛑 has been dragged into the spotlight for a series of accuracy and security issues with its facial recognition system, and for misleading marketing.

Unemployment identity verification

IRS mandatory facial recognition

COVID-19 unemployment fraud claims

In November 2022, the US House Select Subcommittee on the Coronavirus Crisis and the Committee on Oversight and Reform  alleged (pdf) 'inaccurately overstated its capacity to conduct identity verification services to the Internal Revenue Service (IRS)'. 

The company also made 'baseless claims' of rampant COVID-19 unemployment fraud 'in an apparent attempt to increase demand for its identity verification services,' according to the Subcommittee. 

Veterans disability payment lockouts

New York unemployment benefit lock-outs

Legal, regulatory 👩🏼‍⚖️

Research, advocacy 🧮

News, commentary, analysis 🗞️

Page info
Type: System
Published: February 2022
Last updated: May 2024