Occurred: February 2022
CNBC reports that Twitter has mistakenly suspended several accounts that had been sharing footage and intelligence on Russian military movements. Russia invaded Ukraine several hours later.
In a statement, a Twitter spokesman said 'We’ve been proactively monitoring for emerging narratives that are violative of our policies, and, in this instance, we took enforcement action on a number of accounts in error. We’re expeditiously reviewing these actions and have already proactively reinstated access to a number of affected accounts.'
Yoel Roth, Twitter head of site integrity, tweeted the firm was closely investigating what had happened but said mass reporting was not a factor. 'We do not trigger automated enforcements based on report volume, ever, exactly because of how easily gamed that would be.'
Sector: Govt - defence
Purpose: Moderate content
Technology: Content moderation system
Transparency: Governance; Black box
Published: February 2022