An elderly Chinese woman had to be lifted off the ground to have her identity checked by a bank's facial recognition system, triggering complaints about accessibility and age discrimination. 

A video shows people waiting in line for an ATM in Guangshui, Hubei province,China, and having to lift a 94 year-old woman in order to have her identification verified using the facial recognition system used by the Agricultural Bank of China in order to activate her social security card.

The video caused an outcry on social media, with people calling the bank 'inhuman' and urging it and other organisatons to consider the needs of elderly people when designing products and services.

The bank apologised and said it would it improve its customer service.