Agricultural Bank of China facial recognition age bias

Occurred: November 2020

A video emerged of people waiting in line for an ATM in Guangshui, Hubei province in China, having to lift a 94 year-old woman in order to have her identification verified using the bank's facial recognition system in order to activate her social security card.

The video caused an outcry on social media, with people calling the bank 'inhuman' and urging it and other organisatons to consider the needs of elderly people when designing products and services.

The bank apologised and said it would it improve its customer service. 

Operator: Agricultural Bank of China
Country: China
Sector: Banking/financial services  
Purpose: Verify identity
Technology: Facial recognition
Issue: Bias/discrimination - age
Transparency: Governance; Marketing

Page info
Type: Incident
Published: March 2023