Airbnb user trustworthiness scoring

Airbnb’s user trustworthiness scoring is a system that uses an algorithm to assess the "trustworthiness" of users. 

The system collects and feeds users’ personal data into an algorithm, including information from their social media accounts, profession, education level and any other online data that can be found in order to assess their personality traits, such as narcissism or conscientiousness. 

It also collects information about behavioural traits, such as use of drugs or alcohol or involvement in civil litigation and other behaviour, and combines them to create a holistic score.

Trust metric

In psychology and sociology, a trust metric is a measurement or metric of the degree to which one social actor (an individual or a group) trusts another social actor.

Source: Wikipedia 🔗

System 🤖

Transparency and accountability 🔥

Airbnb's user trustworthiness scoring is seen to suffer from a number of important transparency and accountability limitations.

Risks and harms 🛑

Airbnb’s user trustworthiness scoring has been criticised for being manipulative, unfair and a violation of privacy. 

Page info
Type: System
Published: March 2022
Last updated: December 2024