Google Smart Reply 

Google's Smart Reply tool uses machine learning to recognise which emails require a response and generate three short relevant and appropriate answers based on past responses. 

Introduced in 2015 to Google's now defunct Inbox app and extended to Gmail in 2017 and Google Docs in 2021, Smart Reply has been seen as a convenient way to respond quickly to emails that deserve fast, simple answers. 

System 🤖

Operator: Alphabet/Google
Developer: Alphabet/Google

Country: USA; Global

Sector: Multiple

Purpose: Respond to communication

Technology: NLP/text analysis; Neural network; Deep learning; Machine learning
Issue: Accuracy/reliability; Privacy

Transparency: Complaints/appeals

Risks and harms 🛑

Google Smart Reply has been criticised for appearing inaccurate and invasive, perpetuating bias and potentially misinterpreting the context of users' communication, leading to inappropriate or insensitive automated responses. 

Accuracy, reliability


Page info
Type: System
Published: July 2023
Last updated: May 2024