ChatGPT writes fake online reviews

Occurred: April 2023

Online reviews generated by ChatGPT and other chatbots are increasingly plaguing the internet and resulting in confused and irritated consumers. 

According to CNBC, reviews containing phrases such as 'As an AI language model' can increasingly be found on a wide range of products for sale on Amazon. Vice News found the same phrase also appears on many other online commerce and review sites.

Review sites say they are removing AI-generated accounts and posts as fast as they can, but the volume of low-quality reviews and spam appears to be increasing relentlessly. 

System 🤖

Operator: OpenAI
Developer: OpenAI

Country: USA; Global

Sector: Multiple; Media/entertainment/sports/arts

Purpose: Provide information, communicate

Technology: Chatbot; NLP/text analysis; Neural network; Deep learning; Machine learning; Reinforcement learning
Issue: Mis/disinformation; Safety; Security

Transparency: Governance; Black box

Page info
Type: Incident
Published: May 2023
Last updated: November 2023