Amazon Mentor delivery driver scoring criticised as invasive and inaccurate

Occurred: February 2021-

An app used by Amazon to track and score the safety of its delivery drivers was criticised for being invasive and often miscalculating dangerous driving behaviour.

The Mentor app, developed by eDriving, promised to improve driver safety by generating a 'FICO' score each day that measured their driving performance. It also provided micro-training modules to the driver. 

However, drivers reported being docked points for using a phone while driving even when they did not answer a ringing phone. Another driver was flagged for distracted driving at every delivery stop she made. 

However, drivers complained the app was often inaccurate and led to unfair disciplinary action, including the loss of restricted payouts, bonuses and perks, as well as jobs. 

Mentor was also seen as unnecessarily invasive, tracking drivers' location after they clocked out from work, according to a report by CNBC.

System 🤖

Operator: Amazon
Developer: Solera/eDriving
Country: USA
Sector: Transport/logistics
Purpose: Assess delivery driver performance
Technology: Performance scoring algorithm
Issue: Accuracy/reliability; Fairness; Privacy; Surveillance
Transparency: Governance; Black box