Amazon Mentor delivery driver scoring
Occurred: February 2021
A report by CNBC finds Amazon drivers are being monitored by Mentor, an app that promises to improve driver safety by generating a 'FICO' score each day that measures their driving performance.
However, drivers say the app is often inaccurate, can lead to unfair disciplinary action, including loss of bonuses and perks. Mentor can also be invasive, tracking drivers' location after they clock out from work.
Amazon also recently started using AI cameras in delivery vans to monitor driver behaviour and flag safety issues.
Purpose: Assess delivery driver performance
Technology: Performance scoring algorithm
Issue: Accuracy/reliability; Fairness; Privacy; Surveillance
Transparency: Governance; Black box
News, commentary, analysis
Published: February 2021
Last updated: October 2021