Amazon Mentor delivery driver scoring

Occurred: February 2021

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A report by CNBC finds Amazon drivers are being monitored by Mentor, an app that promises to improve driver safety by  generating a 'FICO' score each day that measures their driving performance. 

However, drivers say the app is often inaccurate, can lead to unfair disciplinary action, including loss of bonuses and perks. Mentor can also be invasive, tracking drivers' location after they clock out from work. 

Amazon also recently started using AI cameras in delivery vans to monitor driver behaviour and flag safety issues.

Operator: Amazon
Developer: Solera/eDriving
Country: USA
Sector: Transport/logistics
Purpose: Assess delivery driver performance
Technology: Performance scoring algorithm
Issue: Accuracy/reliability; Fairness; Privacy; Surveillance
Transparency: Governance; Black box