Occurred: May 2018
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An Amazon Echo device recorded and sent a private conversation of a woman's private conversation with her husband to one of his employees in Seattle, raising concerns about their privacy.
The Echo's Alexa voice software recorded a conversation about hardwood floors without the couple's knowledge, having been prompted to wake up 'due to a word in background conversation sounding like 'Alexa.''
Alexa then interpeted the conversation as a series of commands to send their conversation to a man in Seattle who was in the family’s contact list, according to Amazon.
The couple only found out about the mistake when the employee called and advised them to 'Unplug your Alexa devices right now ... You’re being hacked.'
Operator:
Developer: Amazon
Country: USA
Sector: Consumer goods
Purpose: Provide information, services
Technology: NLP/text analysis; Natural language understanding (NLU); Speech recognition
Issue: Privacy
https://gizmodo.com/amazon-confirms-alexa-heard-a-couples-background-conver-1826321998
https://www.cnbc.com/2018/05/24/amazon-echo-recorded-conversation-sent-to-random-person-report.html
https://www.nytimes.com/2018/05/25/business/amazon-alexa-conversation-shared-echo.html
https://www.theverge.com/2018/5/24/17391898/amazon-alexa-private-conversation-recording-explanation
https://www.cbsnews.com/news/amazon-alexa-echo-device-recorded-conversation-sent-to-contact/
https://www.mercurynews.com/2018/05/25/heres-why-amazon-echo-recorded-a-familys-conversation/
Page info
Type: Incident
Published: March 2023