Amazon Driveri delivery driver safety monitoring

Occurred: February 2021

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Amazon is installing 'innovative' AI-enabled video cameras in Amazon-branded delivery vans, according to The Information

The Netradyne-supplied cameras access drivers' location, movement, and biometric data to detect risky driver behaviour, with verbal warnings issued when drivers appear distracted, ignore signposts, or drive too fast. 

Vice later reported that drivers who refuse to sign forms allowing Amazon to collect, store and use their facial and other biometric data lose their jobs, and that drivers are being unfairly punished for mistakes they have not made.

Drivers, digital rights advocates and others complain that Amazon is running an inaccurate, unfair, and unnecessary system with inadequate security and privacy protection. 

They also argue that Amazon deliberately makes it difficult for those being monitored to lodge complaints and appeals in a meaningful manner.

Operator: Amazon
Developer: Netradyne
Country: USA
Sector: Transport/logistics
Purpose: Improve safety
Technology: CCTV; Computer vision
Issue: Accuracy/reliability; Fairness; Surveillance; Security; Privacy; Employment - jobs, pay
Transparency: Governance; Black box; Complaints/appeals

Page info
Type: Incident 
Published: February 2021
Last updated: December 2021