Deliveroo Italy rider reliability discrimination
Occurred: January 2021
The ruling found that the company's 'Frank' algorithm violated local labour laws by failing to distinguish between legally legitimate reasons riders may not be working, such as illness or serious emergency, and more mundane reasons. thereby unjustly penalising riders with legitimate reasons for not working.
Deliveroo, which says it no longer uses the algorithm, has been ordered to pay EUR 50,000 to every affected rider. It had previously claimed the algorithm cut delivery times by 20%.
In April 2021, Deliveroo riders across the UK striked against the company's poor pay, safety and workers' rights record.