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Accessibility is the ability/inability of the disabled, elderly, non-internet users and other disadvantaged and vulnerable people, to access and engage with an AI/automated system at any time, without delay or downtime.
At one level, an automated system (like a self-service kiosk at the airport or a smart thermostat) is accessible when its physical and digital interfaces are usable by people with disabilities. Buttons should at a height reachable for someone in a wheelchair, audio instructions provided for people who cannot see the screen, and steps clear enough for people with a cognitive disability to follow.
The accessibility of AI systems goes a layer deeper. It isn't just about the "buttons" on the screen; it’s about how the AI thinks and communicates. For example, does the system recognise speech from someone with a stutter or an accent? Does it recognise faces with different skin tones or assistive devices? Can it summarise a complex legal document into "Plain English" for someone with a learning disability? Is it programmed not to "filter out" or penalise people because of their disability during tasks like job screening.
Last updated: April 20, 2026
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