What happened

In early 2026, Roblox rolled out a mandatory age verification system for users who want to access chat, using facial age estimation via selfie or, for some, government ID verification, with the AI system then assigning players to age bands that control who they can talk to. 

Reports from media outlets, users, and parents describe numerous cases where adults are classified as teens and where children, including users around 10–15 years old, are labeled as 18+ or 21+ and given access to older age groups. 

Players have shared videos showing that simple tricks - like drawing fake facial hair or wrinkles, using photos of celebrities, dolls, or 3D avatars - can fool the system into granting an adult classification to clearly underage users. 

At the same time, some legitimate users are locked out of chatting with peers or with younger family members because the system wrongly put them in a different age bracket, disrupting normal social use of the platform. 

The system was introduced after a slew of lawsuits and investigations accusing Roblox of enabling predators to contact children. Early evidence suggests the company has failed to fix these risks and may be creating new ones.

Why it happened

Roblox’s reliance on automated verification without sufficient human oversight or a robust feedback loop for errors created a "veil of scale," allowing safety failures to propagate across its massive user base. 

Furthermore, corporate transparency limitations, such as untransparent appeal processes, left parents and children with little recourse when the AI system made incorrect determinations.